Privacy Policy

Last updated: June 2025

1. Introduction

TEAM 4 Builders ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website arka-project.com or provide us with your details through enquiry forms, phone calls, or other channels in connection with the ARKA project.

By submitting your information on this website, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following types of personal information:

• Full name
• Mobile phone number
• Email address
• Configuration preference (3 BHK / 4 BHK)
• IP address and browser type (automatically collected)
• UTM parameters and referral source (to understand how you found us)
• Any voluntary information you provide in messages or enquiry notes

3. How We Use Your Information

Your personal information is used exclusively for the following purposes:

• To respond to your enquiry about ARKA by TEAM 4 Builders
• To provide project information, brochures, floor plans, and pricing details
• To schedule site visits or callbacks as requested
• To send updates about the project's construction progress, offers, or launch events
• To improve our website experience and marketing effectiveness
• To fulfil legal and regulatory obligations

4. Third-Party Sharing

We do not sell, rent, or trade your personal information to third parties for their own advertising or marketing purposes. We may share your information with:

• Our authorised sales and CRM partners who assist in responding to your enquiry
• Technology service providers (e.g., Google Analytics, Google Tag Manager) strictly for analytics and measurement purposes
• Legal or regulatory authorities if required by law

All third-party partners are bound by confidentiality obligations and may not use your data for any purpose other than the service they provide to us.

5. Cookies & Tracking

Our website uses cookies and similar tracking technologies to analyse traffic and improve user experience. These include:

• Google Analytics cookies for anonymous visitor measurement
• Google Ads / Google Tag Manager for conversion tracking
• Session cookies to maintain website functionality

You may disable cookies in your browser settings. Note that some site features may not function optimally without cookies.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. All form submissions are transmitted over encrypted HTTPS connections. Access to your data is restricted to authorised personnel only.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Enquiry data is typically retained for the duration of the project's sales period. You may request deletion of your data at any time.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data from our systems
• Opt out of marketing communications at any time
• Lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact us using the details below.

9. Children's Privacy

This website is not directed at children under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a minor, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.